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FAQs

Whether you're already a CAMRA member, are thinking of joining, have any queries buying a product or supporting our campaigns, here are the answers to some of the most frequently asked questions.

Membership

How do I join CAMRA?

Great to hear you are interested in joining. Please visit the following link to find out more. Join CAMRA

How do I cancel my membership?

Sorry to hear you are thinking about cancelling your membership. Please contact us with your membership number and confirmation of your wish to cancel. Please use the contact us form and select the “Membership” enquiry type.

How do I change my address/contact details?

It’s quick and easy to update your details or contact preferences. Login to make changes to your record. 

I want to log in to the website but it doesn’t recognise my membership number/email – why?

If you need to reset your password your can do so by visiting https://account.camra.org.uk/forgot-password

If you do not have an email on your membership record you will need to contact the membership team. Please use the contact us form and select the “Membership” enquiry type.

I don’t have an online account – how do I set one up? 

If you have a membership with an email address reset your password. If not please use the contact us form and select the “Membership” enquiry type.

How do I get a replacement card/pack

We know things get lost. We can issue you with a replacement card and get it out to you in a few days. Please use the contact us form and select the “Membership” enquiry type. If more than one card is lost in a twelve month period there is a small administration fee.

How do I change my single membership to a joint?  

Adding a partner when you are about to renew your single membership is quick and easy Click here . If you wish to add or amend your joint membership during your annual membership period there may be a charge.

How do I get members rate in the CAMRA shop? 

You will need to login and go to to the shop

I haven’t received What’s Brewing by email? 

You can subscribe to regular updates from WB Online. Go to https://wb.camra.org.uk/alerts and choose your preferences. 

How do I contact my local branch? 

Your local branch would love to hear from you. To find out who they are and how to contact them please visit  our Branches page

How do I renew my membership? 

We hope you have enjoyed your membership. Renewing is quick and easy. Go to – https://join.camra.org.uk/renew  .Renew as a Direct Debit payer, save £2 per year and save having to renew each year.

What concessions do we offer? 

CAMRA offers members aged 18 to 25 a concession on the standard rate of membership. Go to – https://join.camra.org.uk/

Where can I use CAMRA vouchers?

You can search our postcode search tool here.

What beer festivals are coming up?

So many great events. Please visit click here

I pay via Direct Debit, where is my renewal pack?

All members who pay by Direct Debit on the 1st or the month will receive renewal packs by the end of that month and before your current card expires.

Membership Payment issue? 

For any payment issues please use the contact us form and select the “Membership” enquiry type. You can see when your renewal date or next payment date are on your record by visiting https://account.camra.org.uk

The Good Beer Guide App isn’t working – what do I do? 

There is already a FAQ page for the GBG app – https://camra.org.uk/about/publications/camras-good-beer-guide-app/camras-good-beer-guide-app-faqs

iPhone users contact your app provider, Android subscribers please go to https://gbg-subscription.camra.org.uk/login alternatively please email gbgappsupport@camra.org.uk 

How do I search for a branch?

Add a postcode, town or city into the branch finder ­here to see the nearest branch.

Campaigns

My local pub is threatened with closure, what can I do?

You can find guides and resources here. If you have any questions, or you can’t find what you’re looking for, please get in touch and we’ll do our best to help. Contact the Campaigns Team at campaigns@camra.org.uk

How can I find out what CAMRA is campaigning on?

CAMRA campaigns locally and nationally in support of pubs, clubs, brewers and cider makers. We do this by lobbying government at all levels, working with trade organisations, producing and coordinating national initiatives, and supporting local pub-saving campaigns. You can explore our current pub and club campaigns here, and our beer and cider campaigning here.

I have a campaigning idea, who do I need to contact?

All national CAMRA campaigning is led by our volunteer committees. If you’d like to get in touch with them, just email campaigns@camra.org.uk and the Campaigns Team will be able to pass your idea on to the right committee. You can also contact your CAMRA branch for local campaigning work – find them here.

Shop

Where can I buy books and clothing?

Go here

My item is damaged/not what I expected, what do I do?

Please send an e-mail with details of your order and issue to shop@camra.org.uk

How do I join the Privilege club?

Log into your membership and select ‘GBG Subscription’ or contact the membership team – membership@camra.org.uk

Pub Discount Scheme (Members)

What is the Real Ale Discount Scheme?

The CAMRA Real Ale Discount Scheme (RADS) was created on the request of licensees to give them the chance to promote their real ale offering to card-carrying CAMRA members by offering them money off a pint or half-pint.

CAMRA members can receive discounts on the production of a VALID membership card.

CAMRA members enjoy discounts at over 3,300 pubs* nationwide via the RADS scheme, which encompasses:

*some pubs may offer both discounts

Which pubs participate in the Real Ale Discount Scheme?

You can find pubs that offer the RADS discounts near you or in any location in the UK, using our handy postcode Search above. Pubs participating in the scheme will also feature the Real Ale Discount Scheme window sticker – look out for this in your local. Posters may also highlight the exact terms and conditions, which are at the discretion of each pub. *Please note that pubs may remove an offer at any time and all offers are subject to change without notice.

How do I identify the discount in a pub?

Look out for the Real Ale Discount Scheme window stickers and posters in pubs:

Real Ale Discount Scheme Pub Sticker

What are the Terms and Conditions for a discount?

All discounts are at a pub’s discretion and subject to each pub’s own terms and conditions.

These are usually displayed on an empty belly Real Ale Discount poster in the pub.

Please do not abuse the discounts supplied by each pub, as all discounts are offered in good faith to CAMRA members.

In the event of any issues arising, please contact membership@camra.org.uk

How is the RADS Scheme promoted in a pub?

Pubs can display the discounts they are offering to CAMRA members behind the bar via Real Ale Discount Schene posters, together with identifier window stickers. The poster offers space for the pub to add any Terms and Conditions of the offer or additional discounts on items such as accommodation or occasionally food. The discount is at the discretion of the pub and can be as little or as large as the pub feels suits their business.

Still got a question?

If you have any further questions, please get in touch by emailing membership@camra.org.uk


Contact us

Sorry you did not find the help you needed in our FAQs. If you fill out the form we will respond as quickly* as possible.

*We aim to respond to any enquiry within five working days

Feedback & Complaints

Everyone at CAMRA festivals is expected to abide by our Festival Code of Conduct.

When representing CAMRA, members are expected to abide by our Members Code of Conduct.

CAMRA recognises the importance of its volunteers, those who contribute their time, energy and skills to support our campaign without payment. To see our responsibilities to volunteers, please check our Volunteers’ Charter.

Core CAMRA documents on complaints and disciplinary processes can be accessed below:


Our Address

Campaign for Real Ale

230 Hatfield Rd
St Albans
Herts
AL1 4LW

9 am – 5 pm, Monday to Friday

0330 153 9924

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